SNCF Telephone
Bookings by phone are possible via the SNCF hotline:
Booking is available in French and English. You will need to provide credit card details, personal information, and an email address.
At the end of the menu options presented in French, you can be connected to an English-speaking agent by pressing #85.
In the next language menu, press 1. You will then be informed that the call may be recorded. Press * to opt out.
A spelling alphabet can help when providing names and addresses.
Payment is only possible by credit card (Visa, Eurocard, or American Express). For payment, you will be redirected to an automated payment process where you must enter the card number, expiry date, and security code using the keypad. Afterwards, you will be reconnected to the agent, who will confirm that the payment was successful.
No additional booking fee applies for FIP tickets.
Once tickets or reservations are confirmed, a PNR (booking confirmation) and the eTicket will be sent by email. When traveling by train, you must present the eTicket together with the FIP Coupon or FIP Card.
SNCF sometimes refers to FIP discounts as:
FIP cheminot étranger = 50% FIP discount
FIP permis (ayant droit SNCF) = 100% / FIP Coupon SNCF
FIP 50/75 Tickets
SNCF sells tickets with a 50% FIP discount.
If the staff on the phone is unsure which fare code to use, you can refer them to the following fare codes:1
- active employees and their dependents (except GB National Rail), retirees — CF52: FIP 50 Ticket (50% discount) + mandatory reservation on trains.
- active employees and their dependents (except GB National Rail), retirees — CF54: Upgrade with FIP 50 Ticket to 1st class + mandatory reservation on trains.
- active employees and their dependents (GB National Rail only) — CF77: FIP 75 Ticket (75% discount) + mandatory reservation on trains.
- active employees and their dependents (GB National Rail only) — CF78: Upgrade with FIP 75 Ticket to 1st class + mandatory reservation on trains.
Reservations
SNCF sells reservations for long-distance trains.
If the staff on the phone is unsure which fare code to use, you can refer them to the following fare codes:1
- FIP Coupon — CF70: Reservation purchase only.
- FIP Coupon — CF71: Upgrade the FIP Coupon reservation to 1st class.